The “March 15” Consumer Rights Protection Education and Publicity Week of Liberty Insurance came to a successful conclusion
The “March 15” Consumer Rights Protection Education and Publicity Week of liberty Insurance in 2022 came to a successful conclusion!In carrying out this activity, Liberty Insurance, combined with the actual situation, carefully deployed, carefully arranged, adopted a variety of effective activity forms and landing methods, will carry out the “3·15” activity vivid, achieved obvious results.Preparatory stage: integrity-based, full deployment.Liberty Insurance specially set up a work leading group led by senior executives for the consumer rights protection education and Publicity Week.In addition, the customer Service Department is responsible for the overall guidance, activity plan planning and promotion of the “March 15” Education and Publicity Week. The e-commerce Department, Compliance Department, Risk Management Department, claims Department and other relevant departments cooperate to promote the activity.With the theme of “Jointly promoting consumption and fair sharing of digital finance”, the slogan, content, schedule, work requirements and key publicity contents of the event were specified.All organizations are required to attach great importance to this publicity activity, earnestly implement the company’s publicity plan, ensure that the publicity activity will be implemented in place, and achieve actual results.Development stage: active interaction, strengthen service.During the campaign, all branches are required to carry out in-depth financial knowledge popularization education, advocate the concept of rational investment and legal rights protection in accordance with local epidemic prevention and control requirements, and enable more financial consumers to correctly use financial services through online and offline publicity.84 online and offline education and publicity activities were carried out, reaching 53,900 consumers, including 30 activities for the elderly, disabled, ethnic minorities and other special groups, and 7 activities for schools and young groups.Due to the epidemic, publicity activities were mainly carried out online, with 55 online campaigns.While strengthening online publicity and education and expanding the coverage of education publicity, Liberty Insurance has also played a positive role in offline publicity to ensure accurate and clear publicity effects.Not only did the publicity of face-to-face interaction between the masses and customers, but also strengthened the internal training, and strengthened the awareness of consumer rights protection of employees.Through eight rights and interests of consumers interpretation, illegal infringement risk points and industry warning of infringement cases study and so on to promote training, help employees in underwriting, sales, manage compensate multiple links such as strengthening the consciousness of compliance, take the initiative to help consumers to maintain their legal rights and interests, to further strengthen staff awareness of consumer rights and interests protection work.Since then, also strengthened the service requirements, further smooth service channels.To ensure that employees can actively and timely respond to customer service needs, ensure good customer service experience, and safeguard customers’ insurance consumption rights and interests at all times.Final stage: in-depth summary and accumulation of experience.Through the “315 cycle” series of activities, build a strong education publicity atmosphere, further strengthen the financial consumer rights and interests protection, improve the financial products and services for consumers in cognitive abilities, enhance the self-protection consciousness of consumers and risk prevention capacity, guide the rational consumption, consumers understand their rights and interests, and rational rights according to law.Liberty Insurance will also take this event as an opportunity to continue to strengthen the construction of insurance integrity, continue to accumulate experience, and contribute to the insurance industry with its own quality services.In the future, the treasure insurance will carry out a long-term mechanism, continue to strengthen the knowledge propaganda and the protection of the rights and interests of consumers and financial knowledge science as a daily education, enhance consumer financial knowledge and accomplishment, at the same time also will continue to further strengthen the construction of insurance good faith work, by the high quality service for the general customers to bring more considerate and efficient service experience.Liberty Mutual is a multi-insurance company founded in 1912 and headquartered in Boston, Massachusetts, USA. Currently, liberty Mutual has more than 800 offices in 29 countries and territories around the world, with approximately 45,000 employees. According to the latest data in 2020, liberty Mutual is the sixth largest international property insurance company in the world.As of the end of 2021, the company had total assets of $156 billion and total revenues of $48.2 billion. It is rated “A” (strong) by Standard & Poor’s, “A2” (good) by Moody’s, and “A” (Excellent) by A. M. Best.Ranked 262 on the fortune global 500 in 2021.Liberty Insurance Co., Ltd. is a wholly owned subsidiary of Liberty Mutual in China.In 1996, Liberty Mutual began to set up offices in China.In 2003, it set up a branch in Chongqing, China, and became the first foreign insurance company to enter western China, taking the development of the Chinese market as a key strategy.In 2007, With the approval of the CirC, Liberty Mutual Chongqing Branch was upgraded to a wholly-owned subsidiary of Liberty Insurance in China and officially changed its name to Liberty Insurance Co., LTD., becoming the first Fortune 500 company to have its Headquarters in Chongqing.Since 2009, Liberty Insurance Co., Ltd. has set up branches in Chongqing, Beijing, Zhejiang, Ningbo, Guangdong, Shandong, Sichuan, Shijiazhuang, Tianjin, Henan and Yunnan, continuously introducing foreign insurance services to more markets in China rapidly and steadily.With a wide range of sales channels and diversified insurance products, Liberty Insurance Co., Ltd. will provide more customers with high-quality and innovative professional services, in accordance with the century-old corporate mission “we are committed to helping people embrace today, and confidently pursue the future”.