Shanghai consumer Protection Commission: local Spring Festival drive shopping enthusiasm express related complaints increase

2022-06-21 0 By

A total of 4,600 consumer complaints were received during the Spring Festival holiday from Jan 31 to Feb 6, according to the Shanghai consumer Protection Commission on Thursday.According to the categories of complaints, there were 1,949 complaints about commodities, among which clothing, shoes and hats, food and household articles ranked the top 3.There were 2,651 complaints about services, among which express delivery, entertainment ticketing and online games ranked the top three.The complaints show the following characteristics: first, the New Year’s Eve dinner has attracted the attention of consumers, and the improvement of ordering and delivery services. The New Year’s Eve dinner has always been the “highlight” of the Spring Festival. This Spring Festival, more and more consumers choose prepared dishes, and many consumers order fresh dishes and takeaway food through the platform.During the long holiday, the city’s consumer protection committee at all levels accepted 210 complaints about food orders, consumers mainly reported that the ordered prepared dishes are not delivered, orders are cancelled without authorization, page publicity is inconsistent with the actual goods, etc.For example, Mr. Wang, the consumer, reported that on January 26, he paid 698 yuan for the Fotiaoqiang set meal on a ordering platform to prepare the New Year’s Eve dinner, but the platform did not deliver the meal until January 31, requiring the business to deal with it as soon as possible.For example, consumer Mr. Zhang complained that he bought grouper in a fresh platform, and found that the order was cancelled without authorization after payment. However, the contact platform only let consumers continue to wait, and consumers ask the platform to give specific treatment plan.During the Spring Festival holiday, “Buy, buy, buy” has become the best choice for many consumers to “treat themselves” and celebrate the Spring Festival.Consumers’ accumulated enthusiasm for shopping has been greatly released, and clothing, shoes, hats and food have become the main categories of consumers’ shopping.During the long holiday, the city’s consumer protection committee at all levels accepted a total of 881 clothing, shoes and hats and food complaints, consumers mainly reflect the quality of goods defect, merchants delay delivery, goods are not the board.For example, Ms. Dai, a consumer, reported that she paid 188 yuan to buy cherries on a supermarket online platform, but the supermarket has been delaying the delivery, and the subsequent arrival of the cherries has been rotten and deteriorated, so she asked the supermarket to intervene.During the long holiday, the city’s consumer protection commission at all levels accepted 398 complaints about express services, consumers mainly reflect that express delivery is not delivered or lost damage, customer service hotline can not be dialed.If consumer madam solution reflects, net shopping express has not been sent, also cannot contact on express company, madam solution thinks no matter when to send, should inform consumer to send time, ask express company to verify the situation as soon as possible, arrange to send.Third, the consumption momentum of cultural and entertainment is strong. The operators’ rules are not clear and need to improve the Spring Festival holiday. The consumption demand of cultural and entertainment is strong and the momentum is strong.Shanghai is rich in leisure and entertainment activities, such as cinema viewing, amusement park tour, KTV, exhibition, secret room escape, etc., to meet the different needs of all kinds of consumers.During the holiday, the city’s consumer protection committees at all levels accepted 377 complaints about entertainment tickets, including 242 complaints about movie tickets. The main problems consumers reported were: the movie tickets they bought could not be refunded or changed, and the movie tickets could not be exchanged.In addition, there are also a lot of consumer complaints reflect, to KTV, amusement parks, secret rooms and other entertainment and leisure places, the early payment of business rules are not clear, after the payment of business can not provide services.For example, Ms. Song complained that she paid 298 yuan for 2 tickets in an amusement park on February 3. When buying tickets, the merchant did not inform the audience that there was an age limit, and her children were subsequently refused to enter the park.4. The demand for online games is heating up. The frequent late night launch of the “yeonai generation” account attracts attention that many consumers play games at home during the Spring Festival, and the demand for online games is heating up.During the long vacation, the city at all levels of consumer protection commission accepted a total of 185 complaints related to online games.Complaints reflect some of the new situation, in the relevant state departments issued “about further strict management to prevent minors’ notice of the addict network game, some young people around the game anti-addiction system, with grandparents generation id registration,” easy “to play the game, especially during the Spring Festival in the middle of the night online, frequently sneak” top-up “fire”,”Trigger refund controversy.If consumer Mr Qi reflects, he is more than 60 years old this year, during the Spring Festival, the 11-year-old grandson in the home is taking his mobile phone and ID card information to register and log in a certain game, and he does not know the case of 1300 yuan, to the elimination of protection committee to seek help.In this, the city consumer protection commission calls on parents to fulfill their guardianship duties, take good care of their identity documents, cancel the confidentiality setting or limited to small payment confidentiality, before playing games for children, pay attention to check the id information of the account, to avoid the failure of the anti-addiction system, to better protect minors.(Zou Juan, senior reporter of thepaper.cn)